Shopping info
WHERE WE ARE LOCATED FROM
Our online boutique is headquartered in Hong Kong.
我們現在只經營網購服務。
HOW TO SHOP
Customer may browse the products by few ways. Click to and it shows the hot pick items that we update weekly.
客人可以經Annabanana的Facebook home page 或此網頁進行訂購。
To make a purchase with us, simply click to the item and select the colour, quantity and your size. If you are unable to find your size, the SIZE CHART provides you the international size and a guide for how to measure yourself.
Click ADD TO BAG, after this you can continue to shop or proceed to checkout. If you finish your shopping, click BAG which shows at the top right corner. Check the items at the shopping bag if they are correct. You can add quantity or remove item any time before you click PURCHASE, make sure you click UPDATE CART after you have updated. You may also apply the promo code if it is applicable. Agree with our Terms & Conditions and click PURCHASE to the next step.
You are required to choose a checkout way before settle your payment. Simply choose CHECKOUT AS GUEST and make a quick purchase without set-up an account on our site; or, REGISTER with us and save personal details to simplify the steps of your future purchases. If you are returning customer, simply LOGIN your account to proceed your purchase. There are some benefits to register with us - a) Review your current and previous orders b) Fast checkout as all transaction details can be recalled c) Track your order d) Receive special offers occasionally.
After you CHECK OUT AS GUEST/REGISTER/LOGIN, fill in your billing address and shipping address. For shipping address, you may choose to either SELECT SHIPPING ADDRESS or ENTER NEW ADDRESS. In this stage, please note your first order should be sent to your credit card billing address for security.
View/Choose the shipping method, shipping cost will be calculated automatically after this stage. Check your order summary again before you complete the payment process, please note you may click BACK any time during the process.
Click CHECKOUT button and you will be directed to another site which is our payment gateway. Choose either VISA or MASTERCARD or PAYPAL and fill in your credit card details carefully. If the payment is approved, it will automatically direct you back to our site and you will receive an order confirmation via email. If your payment is declined, please CONTACT US.
Our online boutique is headquartered in Hong Kong.
我們現在只經營網購服務。
HOW TO SHOP
Customer may browse the products by few ways. Click to and it shows the hot pick items that we update weekly.
客人可以經Annabanana的Facebook home page 或此網頁進行訂購。
To make a purchase with us, simply click to the item and select the colour, quantity and your size. If you are unable to find your size, the SIZE CHART provides you the international size and a guide for how to measure yourself.
Click ADD TO BAG, after this you can continue to shop or proceed to checkout. If you finish your shopping, click BAG which shows at the top right corner. Check the items at the shopping bag if they are correct. You can add quantity or remove item any time before you click PURCHASE, make sure you click UPDATE CART after you have updated. You may also apply the promo code if it is applicable. Agree with our Terms & Conditions and click PURCHASE to the next step.
You are required to choose a checkout way before settle your payment. Simply choose CHECKOUT AS GUEST and make a quick purchase without set-up an account on our site; or, REGISTER with us and save personal details to simplify the steps of your future purchases. If you are returning customer, simply LOGIN your account to proceed your purchase. There are some benefits to register with us - a) Review your current and previous orders b) Fast checkout as all transaction details can be recalled c) Track your order d) Receive special offers occasionally.
After you CHECK OUT AS GUEST/REGISTER/LOGIN, fill in your billing address and shipping address. For shipping address, you may choose to either SELECT SHIPPING ADDRESS or ENTER NEW ADDRESS. In this stage, please note your first order should be sent to your credit card billing address for security.
View/Choose the shipping method, shipping cost will be calculated automatically after this stage. Check your order summary again before you complete the payment process, please note you may click BACK any time during the process.
Click CHECKOUT button and you will be directed to another site which is our payment gateway. Choose either VISA or MASTERCARD or PAYPAL and fill in your credit card details carefully. If the payment is approved, it will automatically direct you back to our site and you will receive an order confirmation via email. If your payment is declined, please CONTACT US.
WHERE WE SHIP TO
We ship internationally to most of the countries, includes Australia, Austria, Canada, China, France, Germany, Hong Kong, Italy, Japan, Korea, Macau, Malaysia, Philippines, Singapore, Taiwan, United States and United Kingdom. For details, please refer to the country list when you check out. If your country does not appear in the list, unfortunately we do not deliver to where you live at the moment. We are adding new delivery destinations all the times so please keep updated on our website.
DELIVERY SERVICE WE OFFER
We ship most orders by S.F Express. For Macau, we offers S.F Express. Residential address is not accepted in Hong Kong.
到貨後會安排順風寄至附近之ok 便利店或順風門市，或者可以安排速遞到工商大廈/寫字樓，另外，速遞到住宅要加多30元。
We ship internationally to most of the countries, includes Australia, Austria, Canada, China, France, Germany, Hong Kong, Italy, Japan, Korea, Macau, Malaysia, Philippines, Singapore, Taiwan, United States and United Kingdom. For details, please refer to the country list when you check out. If your country does not appear in the list, unfortunately we do not deliver to where you live at the moment. We are adding new delivery destinations all the times so please keep updated on our website.
DELIVERY SERVICE WE OFFER
We ship most orders by S.F Express. For Macau, we offers S.F Express. Residential address is not accepted in Hong Kong.
到貨後會安排順風寄至附近之ok 便利店或順風門市，或者可以安排速遞到工商大廈/寫字樓，另外，速遞到住宅要加多30元。
DELIVERY TIME
We process orders from Monday to Friday. Orders placed and confirmed by 1000 (GMT +8) will be processed on the same day, orders placed after the time, Saturday, Sunday and Public Holidays will be processed on the next business day. Goods will be dispatched in 5-10 working days of being confirmed. No deliveries are made on weekends or holidays. There is an estimated delivery date on order confirmation email. Sometimes we are busy on processing orders, if your order has not delivered by the estimated delivery date, please contact us for assistance.
我們D款都係預訂款，需要一段時間等候，一經過數後，一般情況下需要5-10個工作天時間寄出，如果貨品超過期限,請立即通知我們。
韓國代購只能給少量現貨帶走,大都需落單新做，而熱賣的貨品有時會出現短暫缺貨，但Annabanana會馬上作出補貨，有時候韓國會出現特然停產的現象，把我們的訂金也退回,這是我們控制不了的,如遇停產,我們會盡快通知客人,希望得到您的體諒!
由於每星期盤點一次,會以分貨時的貨量為準,如遇上缺貨,買手會立即補貨,若補不到, Annabanana會接受*缺貨退款，如心頭好請盡快入數確定訂單, 貨到港後優先分配!
每天pack 貨的進度回答不了, 確實付款後最遲約12 個* 工作天內交貨, 我們的發貨程序很認真, 一般倉庫發貨前會打單,steam 您的衣服, 順便簡單的替您check 貨, 剪線頭, 挑選小禮物,pack 貨.... 等等因雜務煩多, 會盡快寄到,thank you! 感激您耐心的等候!
一經確定訂單,將不能再作任何轉款或退款安排,敬請留意!
確認訂單內的全部商品抵港後，我們會根據該訂單的配送方式而發貨
(溫馨提示: 如訂單內包含了現貨及訂購貨品，我們會等待貨品全部到齊才發貨)
We process orders from Monday to Friday. Orders placed and confirmed by 1000 (GMT +8) will be processed on the same day, orders placed after the time, Saturday, Sunday and Public Holidays will be processed on the next business day. Goods will be dispatched in 5-10 working days of being confirmed. No deliveries are made on weekends or holidays. There is an estimated delivery date on order confirmation email. Sometimes we are busy on processing orders, if your order has not delivered by the estimated delivery date, please contact us for assistance.
我們D款都係預訂款，需要一段時間等候，一經過數後，一般情況下需要5-10個工作天時間寄出，如果貨品超過期限,請立即通知我們。
韓國代購只能給少量現貨帶走,大都需落單新做，而熱賣的貨品有時會出現短暫缺貨，但Annabanana會馬上作出補貨，有時候韓國會出現特然停產的現象，把我們的訂金也退回,這是我們控制不了的,如遇停產,我們會盡快通知客人,希望得到您的體諒!
由於每星期盤點一次,會以分貨時的貨量為準,如遇上缺貨,買手會立即補貨,若補不到, Annabanana會接受*缺貨退款，如心頭好請盡快入數確定訂單, 貨到港後優先分配!
每天pack 貨的進度回答不了, 確實付款後最遲約12 個* 工作天內交貨, 我們的發貨程序很認真, 一般倉庫發貨前會打單,steam 您的衣服, 順便簡單的替您check 貨, 剪線頭, 挑選小禮物,pack 貨.... 等等因雜務煩多, 會盡快寄到,thank you! 感激您耐心的等候!
一經確定訂單,將不能再作任何轉款或退款安排,敬請留意!
確認訂單內的全部商品抵港後，我們會根據該訂單的配送方式而發貨
(溫馨提示: 如訂單內包含了現貨及訂購貨品，我們會等待貨品全部到齊才發貨)
SHIPPING ADDRESS & FAILED DELIVERIES
We can only change your shipping address in the case orders are still with us. For those already shipped, an additional fee (which we call it as “re-routing fee”) will be charged for the request. Please take this into consideration when selecting your shipping address for order.
For failed deliveries (courier is unable to reach customer due to the incorrect address provide by customer, failed attempts to reach customer at the location or customer refuse to pay duties), Annabanana is not responsible for the returned shipping cost. For re-shipped orders, the shipping costs are also payable by customers. If you refuse to receive the order and ask for a refund, we will process it as the cancellation, paid shipping cost will not be refunded (in the case the order used to be shipped to your country).
SHIPPING RESTRICTIONS
順豐門市直接連結:
http://www.sf-express.com/hk/tc/contact_us/svcloc/SF_Store.html
順豐授權服務站直接連結:
http://www.sf-express.com/hk/tc/deliver/delivery_tools/self_pickup_self_dropoff/
請在 :備註 /email / FB inbox 回覆所需門市地址及編號!
SIGN YOUR ORDER
All orders must be signed by recipient, which means from the moment, you accept the responsibility for the order. If the recipient is not the original purchaser, the signature is also accepted by Annabanana.
TRACK ORDER
You may visit our website and find “track order” button to check the status of your order before it is shipped. Once your order is dispatched, you will receive an email notification from us with the tracking number. Use the tracking number to check the delivery status on http://www.dhl.com/en/express/tracking.html for DHL Express Worldwide, or http://www.sf-express.com/hk/en/ for S.F Express, or http://www.hongkongpost.hk/en/mail_tracking/
We can only change your shipping address in the case orders are still with us. For those already shipped, an additional fee (which we call it as “re-routing fee”) will be charged for the request. Please take this into consideration when selecting your shipping address for order.
For failed deliveries (courier is unable to reach customer due to the incorrect address provide by customer, failed attempts to reach customer at the location or customer refuse to pay duties), Annabanana is not responsible for the returned shipping cost. For re-shipped orders, the shipping costs are also payable by customers. If you refuse to receive the order and ask for a refund, we will process it as the cancellation, paid shipping cost will not be refunded (in the case the order used to be shipped to your country).
SHIPPING RESTRICTIONS
順豐門市直接連結:
http://www.sf-express.com/hk/tc/contact_us/svcloc/SF_Store.html
順豐授權服務站直接連結:
http://www.sf-express.com/hk/tc/deliver/delivery_tools/self_pickup_self_dropoff/
請在 :備註 /email / FB inbox 回覆所需門市地址及編號!
SIGN YOUR ORDER
All orders must be signed by recipient, which means from the moment, you accept the responsibility for the order. If the recipient is not the original purchaser, the signature is also accepted by Annabanana.
TRACK ORDER
You may visit our website and find “track order” button to check the status of your order before it is shipped. Once your order is dispatched, you will receive an email notification from us with the tracking number. Use the tracking number to check the delivery status on http://www.dhl.com/en/express/tracking.html for DHL Express Worldwide, or http://www.sf-express.com/hk/en/ for S.F Express, or http://www.hongkongpost.hk/en/mail_tracking/
TAX AND DUTIES
Customs duties, including Goods and Services Tax (GST), Value-added Tax (VAT), are not calculated in the price. We ship your order on Delivery Duty Unpaid (DDU) basis. You will be responsible for paying these on your purchase. Unfortunately, we are not be able to advice how much the charges would be, as customs policies and import duties vary widely from country to country. When your order arrives, our courier, or customs office will contact you directly with details of any charges to pay. Please note the payment is necessary to release your order from customs. You may contact your local customs office to check the estimated rate of import duty.
Customs duties, including Goods and Services Tax (GST), Value-added Tax (VAT), are not calculated in the price. We ship your order on Delivery Duty Unpaid (DDU) basis. You will be responsible for paying these on your purchase. Unfortunately, we are not be able to advice how much the charges would be, as customs policies and import duties vary widely from country to country. When your order arrives, our courier, or customs office will contact you directly with details of any charges to pay. Please note the payment is necessary to release your order from customs. You may contact your local customs office to check the estimated rate of import duty.
PACKAGING
Most orders will be wrapped by Annabanana-designed tissue-paper, with signature Annabanana sticker labelled on top, and placed inside a courier box with protection. Some items such as shoes and accessories will be packaged in designer’s original packaging, wrapped by Annabanana-designed tissue-paper and placed inside a courier box.
PROMO CODE
We might have promotions to our customers occasionally, this may include a “Promo Code”. Simply enter the code in the “Promo Code” box under the shopping bag before you purchase/check out. The discount will be applied to your order. Promo codes or other promotions are for online orders only and we do not offer retroactive discounts to the purchase that you’ve already made.
STOCK AVAILABILITY
We try the best to make sure items on online store are all in stock, your item will not be placed on backorder. If in the case your item has sold out, we will contact you to arrange a full refund or an exchange.
RETURN POLICY
It is important to you to understand our shopping policy before you place an order. Please read Terms & Conditions and Return Policy before you do any transaction with Annabanana.
Most orders will be wrapped by Annabanana-designed tissue-paper, with signature Annabanana sticker labelled on top, and placed inside a courier box with protection. Some items such as shoes and accessories will be packaged in designer’s original packaging, wrapped by Annabanana-designed tissue-paper and placed inside a courier box.
PROMO CODE
We might have promotions to our customers occasionally, this may include a “Promo Code”. Simply enter the code in the “Promo Code” box under the shopping bag before you purchase/check out. The discount will be applied to your order. Promo codes or other promotions are for online orders only and we do not offer retroactive discounts to the purchase that you’ve already made.
STOCK AVAILABILITY
We try the best to make sure items on online store are all in stock, your item will not be placed on backorder. If in the case your item has sold out, we will contact you to arrange a full refund or an exchange.
RETURN POLICY
It is important to you to understand our shopping policy before you place an order. Please read Terms & Conditions and Return Policy before you do any transaction with Annabanana.
Cancellation
If you would like to cancel your order, please contact us immediately as we may not be able to stop the shipped order. If the order is already shipped to your country and you refuse to receive the order, we will process it as the cancellation and the initial shipping cost will not be refunded. For details, please refer to Shipping address & failed deliveries.
Return & Exchange
-每件貨如有問題的話 ,都會在我們 steam時被發現 ,質量應該沒大問題 ,如果真的有睇漏眼 ,請 必須於收貨後 24小時內拍一張照片 email給我們 ,再另行商議 .敬請見諒 !請各買家注意 !
-如貨品收到後需要更改尺寸碼數,，請於收件後24小時內通知我們，Annabanana會視付情況例如貨品是否有存貨而決定可否更換尺碼，一旦確認可以換貨,請於通知後24小時內退回衣服， 來回郵費由客方支付。
-所有貨品圖片全以實物拍攝 ,但因每台電腦顯示屏不同可能顏色會有稍微色差 ,貨品顏色以 *實物為準！
If you would like to cancel your order, please contact us immediately as we may not be able to stop the shipped order. If the order is already shipped to your country and you refuse to receive the order, we will process it as the cancellation and the initial shipping cost will not be refunded. For details, please refer to Shipping address & failed deliveries.
Return & Exchange
-每件貨如有問題的話 ,都會在我們 steam時被發現 ,質量應該沒大問題 ,如果真的有睇漏眼 ,請 必須於收貨後 24小時內拍一張照片 email給我們 ,再另行商議 .敬請見諒 !請各買家注意 !
-如貨品收到後需要更改尺寸碼數,，請於收件後24小時內通知我們，Annabanana會視付情況例如貨品是否有存貨而決定可否更換尺碼，一旦確認可以換貨,請於通知後24小時內退回衣服， 來回郵費由客方支付。
-所有貨品圖片全以實物拍攝 ,但因每台電腦顯示屏不同可能顏色會有稍微色差 ,貨品顏色以 *實物為準！
ENQUIRIES
For general enquiries/online enquiries, please go to Contact us, We are on hand to support. (Business Hours: 9:30am - 6pm, Mon-Fri)
For general enquiries/online enquiries, please go to Contact us, We are on hand to support. (Business Hours: 9:30am - 6pm, Mon-Fri)